Privacy Policy

We may collect the following categories of information:

• Contact information: name, phone number, email address, ZIP code.
• Eligibility information: date of birth, Medicare eligibility status, household size, language preference.
• Communication preferences: preferred method and times to contact you.
• Technical information: IP address, browser type, device, and pages visited (via cookies and analytics).

We ask that you do NOT submit Protected Health Information (PHI) — such as diagnoses, medical record numbers, or prescription details — through our website forms. PHI should only be shared directly with a licensed agent over a secure channel.

As a licensed insurance agency, ISAN Insurance Group complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws governing the privacy and security of Protected Health Information (PHI).

When PHI is shared with us through a secure channel, we will:

• Use it only for treatment, payment, or health care operations as defined under HIPAA.
• Disclose it only with your written authorization or as required by law.
• Maintain administrative, physical, and technical safeguards to protect it.
• Notify you in the event of a breach of unsecured PHI as required by law.

You have the right to request access, amendment, and an accounting of disclosures of your PHI. To exercise these rights, contact our Privacy Officer at info@isaninsurancegroup.com or (956) 504-2424.

• To respond to your quote request and connect you with a licensed agent.
• To present plan options for which you may be eligible.
• To comply with legal, regulatory, and CMS (Centers for Medicare & Medicaid Services) marketing requirements.
• To improve our website, services, and customer support.

We do not offer every plan available in your area. Any information we provide is limited to the plans we represent in your area. Please contact Medicare.gov or 1-800-MEDICARE (TTY 711) to get information on all of your options.

ISAN Insurance Group is not affiliated with or endorsed by the U.S. government or the federal Medicare program.

We share your information only with:

• Licensed agents and carriers necessary to process your request.
• Service providers bound by confidentiality agreements (e.g., CRM, email).
• Government regulators or law enforcement when required by law.

We do not sell your personal information.

• Request access to or correction of your personal information.
• Request deletion of information we are not required to retain.
• Opt out of marketing emails or text messages at any time.
• California, Texas, and other state residents may have additional rights.

For questions about this Privacy Policy or to exercise your rights:

ISAN Insurance Group — Privacy Officer
247 Suite A, N Expressway, Brownsville, TX 78521
Phone: (956) 504-2424 (TTY 711)
Email: info@isaninsurancegroup.com

See also our Terms of Service.